Privacy policy

This policy explains how FRUNKVAULT, LTD. collects and uses information when you visit our store, contact us, join a waitlist, apply as a partner, or place an order.

Information we collect: contact information such as name, email address, phone number, and support messages; order and fulfillment information such as selected product, shipping address, payment details handled by our payment processor, tracking details, and return request information; partner or ambassador application details you choose to submit; and device, browser, referral, and event data from standard analytics, Meta Pixel, and similar tools used to measure storefront performance.

How we use information: to process orders, coordinate shipping, provide support, and manage returns; to send transactional emails about checkout, shipping, restock notices, and customer service requests; to improve the storefront, measure marketing performance, and understand product demand; and to review ambassador, creator, and partner applications.

Payments are processed by Shopify Payments. Shipping and label services may be handled through Shopify, Shippo, or related carrier services. We share only the information needed for payment processing, fraud prevention, shipping, analytics, email delivery, and customer support with the service providers that help us operate the store.

We may use cookies, Meta Pixel, and analytics tools to understand site activity, attribute campaigns, and improve product pages. You can manage cookies through your browser settings and adjust ad preferences through the platforms that provide those tools.

We keep information as long as needed to operate the store, comply with legal obligations, resolve disputes, and maintain business records. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

You can request access, correction, or deletion of your information by contacting hello@frunkvault.com. We may need to retain certain order, tax, fraud-prevention, or legal records where required.

For privacy questions, contact FRUNKVAULT, LTD. at hello@frunkvault.com.